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Privacy Policy

2 January 2026

Introduction

When you visit our website, we collect information about you which is used to customize and enhance our content. If you do not want information to be collected, you can delete your cookies and avoid further use of the site. You can read more about what information is collected below.

Cookies

The website uses “cookies”, which is a text file that is stored on your computer, mobile phone or other device in order to recognise it, remember settings and perform statistics.

We use Matomo to analyse how users use our website. Cookies set by Matomo are helps to collect information about traffic data. This information, which is not personally identifiable, is stored on servers in the EU on which the content is administered by tracezilla ApS.

Matomo uses two kinds of cookies: Permanent Cookies and Session Cookies.

A permanent cookie shows whether the user is recurring, which search engine the user has used, where the user is from, etc. Permanent cookies are stored on your hard drive until they expire or until you delete them.

Session cookies are used to show when and how long a user is on the site. Session cookies expire after each session, i.e. when you close your tab or browser. Matomo does not link your IP address with other of Matomos information.

It is possible to delete or block cookies.

Personal Information

General

Personal information is any kind of information that refers to you. If you use our website, we collect and process such information.

We collect and process the following types of information: A unique ID and technical information about your computer, tablet or mobile phone, your IP address (anopnymized) and geographic location. To the extent you explicitly consent to this and even enter the information, the following will also be treated: Name, phone number, email, address and payment information. This will happen when creating a user login, signing up for our Nwesletter or make a purchase (subscribe for one of our plans).

Security

We have taken technical and organisational measures against your information being deliberately or illegally deleted, published, lost, impaired or compromised, misused or otherwise treated in violation of the law.

Purpose

The information is used to identify you as a user, to register your purchases and payments, as well as to provide the services you have requested, such as to send a newsletter. In addition, we use the information to optimise our services and content.

Storage Period

Information is generally stored no longer than necessary.

The following applies to the storage and deletion of data in relation to the account and subscription:

  • User data in the application is deleted 90 days after the end of the trial period.
  • User data in the application is deleted 90 days after the Customer terminates the subscription.
  • The user can choose at any time to actively delete their account and associated data within the 90 days.
  • Personal information provided by the Customer in connection with subscription payment is stored for 5 years after termination of the subscription in accordance with requirements for documentation cf. Danish Accounting Act.

Disclosure of Information

We use a reputable third party to store and process data. These only deal with information on our behalf and do not apply them for their own purposes.

Transfer of personal information such as name and email, etc. will only happen if you consent to it. We only use computer users in the EU or in countries that can provide your information with adequate protection. The sub-processors used at all times appear on our website.

Insights and complaints

You have the right to know what personal information we treat about you. You may also object to the use of information at any time. You can also revoke your consent to processing information about you.

If the information processed about you is incorrect, you are entitled to have them corrected or deleted. Please contact: info@tracezilla.com. If you want to complain about our processing of your personal information. You also have the opportunity to contact the Danish Data Protection Authority, Datatilsynet.

Publisher

This website is owned and published by:

tracezilla ApS
Skæringvej 96 DK-8520 Lystrup
Denmark
Email: info@tracezilla.com