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Documentation of tracezilla

Data security

General

At tracezilla, we do a great deal to protect your data.

Data security has the highest priority both in our technical setup and in our daily data management.

ISAE 3402

tracezilla has an ISAE 3402 statement, which is audited and certified by the independent auditing firm BDO.

ISAE 3402 (International Standard on Assurance Engagements 3402) is an international auditing standard used to report on the internal controls of an IT provider. The statement is an independent auditor’s assessment of whether tracezilla’s controls in areas such as access management, operations, backup, and data processing are appropriately designed and function effectively in practice.

Technical measures

tracezilla has a number of technical measures in place that protect our customers’ data against attacks.

For security reasons, we can not describe what these measures in detail, but it is security on many fronts and using different technologies.

All data in tracezilla is systematically backed up, and it is verified that the backup works.

IT security in daily operations

We have a strong focus on training our employees in IT security and data protection.

We have a number of internal policies for handling data, handling passwords, use of two-factor login, etc.

All tracezilla employees, naturally, have a duty of confidentiality regarding all matters of which they become aware of the company that uses the tracezilla application.

No data is shared with third parties unless there is a clear consent from the tracezilla user.

What can you do yourself

As a customer, you are obliged to protect and keep your user information and passwords secret, so that unauthorized users cannot access your data.

We have some tips on how to increase the security of your data:

  • Use two-factor login: You must turn on two-factor login for your user. With two-factor login, access to your mobile phone is required in addition to username and password.

    See how to set it up here.

  • Never share your user information with others.
  • Never write down your password.
  • Always lock your computer when you leave it so that unauthorized persons cannot gain access to it.

Outline