Tutorials

Documentation of tracezilla

Two-factor authentication (2FA)

Important: Two-factor authentication is required for users with the roles owner and admin.

How does it work?

Two-factor authentication is an effective way to protect your tracezilla account. It is a security method that requires two forms of verification before you can log in. It works by first entering your password and then verifying your identity with an additional code that you receive in an authentication app.

How to enable Two-Factor Authentication

  1. Download an authentication app (e.g. Google Authenticator) on your mobile phone or in your browser.

  2. Go to your My Account settings in tracezilla. Enable Two-Factor Authentication

  3. Go to the Two-Factor Authentication tab in your account settings. Then open the authentication app and scan the QR code with your mobile phone or via your browser. Enable Two-Factor Authentication

  4. After scanning the QR code, copy the code from the authentication app into the Enter the code from the app field. Then click Enable Two-Factor Authentication.

  5. The text Two-factor authentication activated appears when the authentication is successfully activated.

Important! Upon activation you will get an emergency token that can be used if you lose your device and cannot use the authenticator app. Therefore, we recommend that you save the code in a safe place. Enable two-factor authentication: Step 2

Use two-factor authentication

When you log in to tracezilla, you will be asked to enter a code from your authentication app in the field Authentication Token.

Remember this device for 180 days

You have the option to check Remember this device for 180 days when you log in. This will allow you to log in without two-factor authentication for 180 days in the selected browser.

2FA: Remember this device

Manage your devices

When you click Manage Your Devices, you can see an overview of all the devices you are logged in to. You can also see when you last logged in and when your logins expire. You also have the option to remove devices from the list.

2FA: Manage devices

Login using a reset (emergency) token

If you’ve lost your device with the authenticator app, you need to use your Emergency Token that was generated when you enabled two-factor authentication (read more under section How to enable Two-Factor Authentication.)

  1. Click Lost Your Device?. 2FA: Lost device

  2. Enter your emergence token in the Emergency Token field. 2FA: Emergency key

IMPORTANT: When you use the emergency token, two-factor authentication will be disabled. You must re-enable two-factor authentication again to improve the account security.

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